GC SOLAR – Return and Refund Policy

2. DEFINITIONS

2.1 “Supplier” shall mean GC Solar, which acts as a distributor and/or supplier of the Goods listed and/or sold on the GC Solar website;

2.2 “Manufacturer” shall mean the entity and/or person who has manufactured, built or assembled the products or goods listed on the GC Solar website or otherwise;

2.3 “User”, “Purchaser” or “Customer” shall mean a person who visits, uses or engages with the GC Solar Website and/or makes a Purchase of the Goods sold by GC Solar, and the aforesaid terms may be used interchangeably;

2.4 “Product” or “Goods” shall mean the products or goods listed and/or sold on the website, and may be used interchangeably herein.

2.5 “Defective Goods” or “Defect” means Goods that are faulty, damaged, or otherwise do not comply with the specifications or quality standards reasonably expected, or as required in terms of applicable law, at the time of delivery.

2.6 “Refund” means the repayment of the purchase price, or a portion thereof, to the Customer in accordance with the terms of this Policy and applicable law.

2.7 “Return” means the process whereby a Customer sends back Goods purchased from GC Solar for inspection, replacement, repair, or refund, subject to the terms of this Policy.

3. ACCEPTANCE OF TERMS

3.1 Any person who accesses and/or makes use of the GC Solar website is deemed to have read, understood, and agreed to be bound by these terms and conditions.

4. PRODUCTS/SERVICES DESCRIPTION AND INSTALLATION

4.1 The User agrees that while GC Solar tries to be accurate in the publication and providing of information to its Purchasers, Users and Customers, errors/omissions may occur. GC Solar reserves the right to correct information or pricing as displayed on its website and elsewhere, and the obligation accordingly rests on the User or Purchaser to ensure that they are aware of the pricing and correctness of information displayed on the website.

4.2 Should the Purchaser purchase any Goods which require installation, such Goods shall be installed by a qualified person (electrician or electrical installer). The obligation rests on the Purchaser to ensure that installations are done by suitably qualified persons, and that all regulations and/or legislation is complied with, including obtaining of Electrical Certificates of Compliance.

4.3 GC Solar shall not be held liable for any defects arising from the use of the Goods, nor for any issues resulting from faulty, improper, or incorrect installation. The cost of installation shall also be borne by the User/Purchaser.

5. PRICING & PAYMENT

5.1 Prices of the Goods will include Value Added Tax. The Purchaser may pay via Electronic Funds Transfer. Cash will not be accepted. GC Solar reserves the right to cancel orders if fraud/suspicious activity is detected by any Customer or User.

6. DELIVERY/SHIPPING POLICY

6.1 GC Solar will not be held liable for any damages in the process of shipping and/or delivery of the Goods. Risk in the Goods passes to the User and/or Customer upon delivery of the Goods to the Courier and/or collection by the Purchaser.

7. USER CONDUCT / PROHIBITED USE

7.1 No unlawful, fraudulent, or harmful activity on the GC Solar website is allowed and GC Solar reserves the right to take steps against any person or persons who engage in such malicious activity.

8. LIMITATION OF LIABILITY & DISCLAIMER

8.1 GC Solar accepts no liability for any errors, interruptions, or downtime that may occur in the use of its website.

8.2 It is the sole responsibility of the Customer to ensure that they access and use only legitimate and authorised GC Solar website links.

9. PRIVACY & DATA PROTECTION

9.1 The User hereby agrees that GC Solar may access and use its personal information in accordance with the Protection of Personal Information Act. Personal information shall only be used for purposes of transactions, and further may be used to ascertain the geo-location of the User, for marketing and market-related purposes.

10. GOVERNING LAW & DISPUTE RESOLUTION

10.1 South African law will be applicable in any disputes which may arise under the use of the GC Solar website and/or this refund and return policy.

11. ELIGIBILITY FOR RETURNS/REFUNDS

11.1 Returns and/or Refunds will only be accepted for Goods that are unused and have not been disassembled, which are in their original condition and packaging, and accompanied by valid proof of purchase.

11.2 Goods that have been used, altered, disassembled and/or damaged after delivery, or during the handling or installation of the Goods, will not be eligible for return.

11.3 Should it be found that Goods sold and purchased are defective or faulty due to manufacturing defects, the Purchaser must notify the Supplier thereof in writing within 6 (six) months from the date of purchase, and the Supplier may repair and/or refund the Purchaser, which shall be done at the discretion of the Supplier.

11.4 In the event of a notification received by the Supplier in accordance with paragraph 11.4 above, the Supplier may appoint an internal technician which will inspect and/or assess the Goods.

11.5 If GC Solar accepts the defect is due to manufacturing problems, GC Solar will elect whether the item will be repaired or replaced, or whether you will be refunded. In the event of a refund or replacement, the Goods shall be returned to GC Solar and GC Solar shall take return and ownership of the defective Goods.

12. CONDITION OF RETURNED GOODS

12.1 Goods must be unused, in original packaging, with proof of purchase. The exception will only be made for Goods purchased which are defective. Such defect will not be for a defect caused by the use, handling and/or installation of the Goods, but only for manufacturing defects.

12.2 Refunds will only be made should the Purchaser return each part of the Goods purchased and received by the Purchaser.

13. REFUND PROCESS

13.1 Should a user or Purchaser elect to return Goods purchased from GC Solar, they shall be required to do so within 10 (ten) business days of purchase.

13.2 The Purchaser shall notify GC Solar in writing at customercare@gcsolar.co.za of their intention to return the Goods, and shall physically return the goods to GC Solar within 5 (Five) days from the aforesaid date. Such return shall be made between the hours of 09:00 and 16:00 on weekdays (excluding public holidays), at the cost and risk of the Purchaser.

13.3 Any and all Goods returned shall be correctly packaged, and labelled with the unique order return number, which shall be provided to the Purchaser upon compliance with 13.2 above, and shall be in its original condition.

13.4 GC Solar may elect for its technical and/or sales team to assess the returned Goods, and shall give its approval for the return. Should the technical team find that the error, damage or defect is likely due to the conduct, actions or faulty handling and/or installation of the Purchaser, GC Solar may elect not to make a refund and/or to repair the Goods.

13.5 Upon acceptance of a return of Goods, GC Solar shall either process a refund and take return of the Goods, or repair the Goods, to be done at the sole and exclusive option of GC Solar.

13.6 In cases where a deposit is payable, refunds will be processed according to the following schedule:

• 13.6.1 Cancellations made within 7 (seven) days of payment will qualify for a full refund of the deposit;
• 13.6.2 Cancellations made between 8 (eight) and 14 (fourteen) days will qualify for a 50% (fifty percent) refund;
• 13.6.3 No refund will be issued for cancellations made after 14 (fourteen) days from the date of purchase/payment.

14. NON-REFUNDABLE ITEMS

14.1 If the results of phase one testing and/or phase two testing conducted by GC Solar reveal that the Purchaser caused damage, GC Solar will not accept a return of the Goods and will not replace, repair, refund or issue a credit note in respect of such goods.

14.2 GC Solar will also not refund and/or replace Goods sold which are damaged due to the handling, use and/or installation by the Purchaser of such purchased Goods.

15. RETURNS FOR ITEMS TO BE REPAIRED

15.1 Customers who request repairs of Goods must do so within 10 (Ten) days after taking delivery of the Goods. If it is found that the Goods should be repaired due to a technical fault during manufacturing, GC Solar shall repair the Goods within a reasonable timeframe, taking into account the type of Goods and repairs required.

15.2 Upon return of Goods for repairs, GC Solar shall provide the Customer with a quotation for repairs. No repairs shall commence for any Goods should the quoted amount not be paid.

15.3 Once the Goods have been repaired, GC Solar shall notify the customer thereof and the Customer shall collect the repaired Goods within 3 (Three) months from such notification by GC Solar.

15.4 The Customer hereby acknowledges that and agrees that GC Solar will incur storage fees for uncollected Goods.

15.5 In the event that the Goods are returned to GC Solar for repairs, and the Customer is accordingly provided with a quotation by GC Solar, and the Customer consequently fails to make payment of the quoted amount, the obligation rests with the Customer to collect the Goods within 3 (three) months after date of dispatch of the quotation by GC Solar, failing which GC Solar reserves the right to take legal action against the Customer in order to recoup storage fees and/or to dispose of the Goods.

16. GENERAL & WARRANTIES

16.1 GC Solar is not the manufacturer of the Goods as listed on the website and otherwise.

16.2 The purchaser, by engaging with the website, and by placing an order, acknowledges that they understand that GC Solar is not the manufacturer of the Goods. GC Solar accordingly does not make any warranties in relation to the Goods purchased.

16.3 The Purchaser must contact the manufacturer directly for product registration and warranty-related information.

16.4 GC Solar may amend, change or vary this policy at its own discretion and at any time.